Improving the Enrollment Process from Start to Finish

Community College Executive Forum | Case Study

How Wake Technical Community College's Pain Point Audit Shed Light on Student Needs

As the enrollment process has grown increasingly expansive, it now covers everything from recruitment communications, application and admissions procedures, financial aid, placement testing, and campus navigation.
In this case study, learn how academic leaders at Wake Technical Community College partnered with EAB to complete a comprehensive enrollment pain point audit to prioritize areas in greatest need. You’ll learn how they achieved the following results:
- A 66% increase in the number of students served by career development
- A 17% drop in students waiting more than 30 minutes for financial aid help
- A 10 percentage point increase in student satisfaction with the financial aid office in a single semester
Download the full case study to see how Wake Technical was able to achieve these incredible results.

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