Student Success Insight Paper

From Caution to Curiosity:
Higher Ed Success Staff Weigh in on AI’s Role in Student Success

The use of new AI tools has become commonplace, and student success professionals are no exception. As higher ed moves from caution to curiosity, EAB sought to understand how student success professionals are using AI now, and what opportunities they see for using AI to improve their work and the student experience.

What would make success staff more comfortable using AI in their roles? How are they already using AI to improve efficiency in student services? Is adoption outpacing institutional policies and coordination? This spring, we set out to answer these questions and more in a survey of 200+ practitioners about AI’s role in student success. This insight paper shares four key findings from that survey.

Download your copy to see what we learned about current staff practices and concerns. Discover emerging strategies and untapped opportunities to facilitate knowledge-sharing at your institution.

As we continue this research, we’re also building a library of generative AI prompts your peers are using successfully. Do you have a prompt you’d like to share? Visit this page to submit it.

Download the Insight Paper