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On-Demand Webinar

Next Generation Caseload Management: Using AI to Scale and Coordinate Student Support

In this on-demand session, Becca Thompson, AVP for Enrollment Management and Student Success at Louisiana State University (LSU) shares the work her campus has undertaken to improve persistence by 1.3% while growing and diversifying their student body. She discusses LSU’s use of AI-powered student support technology to coordinate care across campus. Watch to learn how their technology-enabled approach to engaging advisors, faculty, staff, and students helped LSU transform student support and outcomes.

About LSU’s Case Study

After decades of relatively flat retention, but with a recent uptick in both the size and diversity of their freshman class, LSU needed to find a way to support students’ varied needs at scale. They implemented Navigate360, EAB’s student success CRM, to implement a comprehensive caseload management strategy that includes:
  • Proactive and strategic interventions informed by the predicted level of support students require
  • Holistic and coordinated support provided by Success Teams using shared notes and automated referrals
  • Data-driven accountability to promote iteration and improvement
  • And all of this is enhanced by the AI capabilities in Navigate360, including the Message Content Creator, Report Assistant, and student-facing Knowledge Bot, which provide invaluable time savings and improve outreach efficacy.
Watch the On-Demand Webinar