Presenters

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On-Demand Webinar

How UAlbany Engaged Faculty in Student Support

University at Albany, a 17,000-student public institution within the State University of New York (SUNY) system, sought a better way to engage their faculty in student success. As students faced new and complex challenges coming out of the pandemic, many faculty members were unsure how to get their students the support they needed, and students themselves often felt unduly discouraged by common stumbling blocks. With the goal of eliminating the “UAlbany Shuffle” of students going from office to office looking for guidance, UAlbany leveraged Navigate, EAB’s student success CRM, to refer students to people--not just places--who could offer the support they needed to stay on track.
On-Demand Anytime
In this Q&A-style on-demand webinar, Kristen Swaney, UAlbany’s Assistant Vice Provost for Undergraduate Education and Director of Academic Advising, shares how her institution’s partnership with Navigate allowed them to:

  • Develop a user-friendly progress report system where faculty can flag students in need of support and ensure they are contacted by the right person at the right time
  • Prioritize student privacy with permissions that restrict access as appropriate based on each user’s role
  • Engage students and foster a greater sense of belongingness with self-service tools connecting them to peer networks and on-demand resources
  • Preserve $2.4 million in tuition and fees from a 12 percentage-point higher retention rate for students who received follow-up support through progress report campaigns--a win they credit to their partnership with Navigate
Watch the On-Demand Webinar
On-Demand Anytime