Case Study

How a Community College Grew the Number of Financial Aid Packages with Early Alerts and Coordinated Outreach

In Spring 2023, Holyoke Community College (HCC) admissions and financial aid staff discovered that only 53% of New Student Orientation attendees had a completed financial aid package. Many students didn’t know they were missing package requirements or how to fulfill them.

Read the case study to learn how HCC used Navigate360's Coordinated Care Network to connect students with financial aid counselors who helped them complete their aid package requirements, resulting in a 14% increase in completed financial aid packages among newly enrolled students who received Navigate360 intervention.

How a Community College Grew the Number of Financial Aid Packages with Early Alerts and Coordinated Outreach

In Spring 2023, Holyoke Community College (HCC) admissions and financial aid staff discovered that only 53% of New Student Orientation attendees had a completed financial aid package. Many students didn’t know they were missing package requirements or how to fulfill them.

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