Coordinated Care, Reimagined: How AI Is Strengthening the Human Side of Student Success
In this webinar, EAB experts Jenna Hock and William Harmon explore how the Coordinated Care Network—an approach pioneered by EAB and refined across more than a decade of research—has evolved to meet today’s realities. You’ll see how this proven model is now bolstered by embedded AI in Navigate360, helping institutions identify concerns earlier, reduce repetitive work for staff, and respond more consistently across campus. The result is not less human support, but more capacity for it, so teams can focus on the conversations and connections that matter most.

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About the Webinar


Today’s students bring increasingly complex needs to campus, and the systems designed to support them are under growing pressure. Student success teams are being asked to respond to students’ academic, financial, and personal challenges at a scale and speed that traditional models weren’t built to handle. Most campuses recognize that no single office or intervention can do this work alone; meaningful progress depends on a more connected, campus-wide approach to supporting the whole student.

In this webinar, EAB experts Jenna Hock and William Harmon explore how the Coordinated Care Network—an approach pioneered by EAB and refined across more than a decade of research—has evolved to meet today’s realities. You’ll see how this proven model is now bolstered by embedded AI in Navigate360, helping institutions identify concerns earlier, reduce repetitive work for staff, and respond more consistently across campus. The result is not less human support, but more capacity for it, so teams can focus on the conversations and connections that matter most.

In this session, you’ll explore how institutions can:
  • Create a more connected approach to student support by bringing advisors, faculty, and campus services together around shared information
  • Use AI to catch early signs of struggle, prompt timely outreach, and help staff focus attention where it’s needed most
  • Provide more personalized support for students without adding to staff workload or complexity
  • Build on proven student success practices with tools designed to help teams act sooner, collaborate more easily, and support more students effective

Experts

Jenna Hock
Managing Director, Partner Development
William Harmon
Senior Director, Technology