Presenters

Christina Hubbard
Senior Director, Research Advisory Services









Tara Zirkel
Director, Strategic Research






On-demand Webinar

Understanding and Tackling Gaps in Community College Student Customer Service

Results from EAB’s 2023 Community College Survey

In a recent EAB survey of 160+ community college practitioners, 85% reported feeling that students’ “customer service” expectations had increased from what they were before the pandemic. They also shared that when these service expectations aren’t met, students are more likely to abandon the registration process or stop out. Amid ongoing enrollment declines and staff shortages, how can community colleges double down on providing high-quality customer service for students without overburdening staff?
Available on demand

In this webinar, EAB community college experts Dr. Christina Hubbard and Dr. Tara Zirkel share results from our recent community college survey about gaps in student customer service across community college campuses and how those gaps may be impacting your enrollment and retention. They also share five actionable strategies your institution can put in place to improve the student experience—even with limited staff and resources.

Access the recording and resources
Available on demand