Student success teams understand that the line between “student” and “customer” is blurring as expectations evolve and institutions work to showcase their unique value. By harnessing the power of technology, you can cultivate an environment where every student feels supported, connected, and poised for success.

Watch the recording to hear EAB expert Tara Zirkel discuss EAB’s recent customer service-focused research. You’ll gain insights into the student customer service landscape, including:

• Why student customer service is important for retention, engagement, and overall student
• satisfaction
• What our survey of higher education practitioners revealed about “customer service” gaps
• Strategies for making customer service improvements on your campus

Learn how EAB partners are improving student success on their campuses by closing gaps in customer service.

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“I’m able to do it on my own time instead of having to set an appointment to do everything, I can kind of get a jump start before meeting with my advisor.”

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