On-Demand Webinar: Student Support Beyond the 9-to-5: How to Be There When Students Need Help

Today's students often fit college around work, family, and other responsibilities. Yet most campus offices keep standard 9-to-5 hours, and even during those hours, they can't always keep pace with student questions. An analysis of 10,000 student interactions with Navigate360’s AI Assistant found that 82% of conversations took place when offices were closed or not fully staffed—with many centered on critical questions and processes that affect whether students stay enrolled.
 
As AI plays a growing role in expanding access to support, how can you extend your reach without sacrificing the human connection students rely on?

Register to View On-Demand

EAB experts Dr. Tara Zirkel and William Harmon presented a research-driven webinar that will explored how to build a more flexible student support model by thoughtfully integrating AI. They focused on the key decisions you need to make when bringing AI into student success: where it can add the greatest value, what work should always remain with staff, and how to know if current workflows are ready for AI.

Register on-demand to learn:

  • What EAB’s latest research revealed about AI’s role in addressing student barriers and challenges
  • Where AI can make student support faster and easier without replacing the personal support students need 
  • How to decide what AI should handle, what staff should own, and what needs to be in place for both to work well
  • How to assess whether your workflows, data, and staff are ready for AI, using a five-stage implementation framework

Don’t miss out on this important discussion—thoughtful decisions about AI’s role today will give you a stronger foundation as AI evolves.

Meet Your Presenters

Tara Zirkel
Director, Strategic Research
William Harmon
Senior Director, Partner Development