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About the Webinar
Many institutions still look for retention risk in the usual places: low grades, poor attendance, and missed assignments. But as student needs grow more complex, those traditional warning signs are not enough to detect every student that’s who is likely to leave. At open-access institutions like Utah Tech University, where students bring a wide range of experiences and support needs, it can be even harder to manage. When they discovered that 40% of students who did not return had a GPA of 3.0 or higher, they knew they needed to rethink their approach to identifying who needed support and when.
Join Utah Tech's Helen Tate, Associate Provost for Academic Success and Dean of University College, and Jaden Hunt, Academic Success Initiatives and Technology Manager, along with EAB's Joanie Garcia, to learn how they created a new model for student retention.
Together they share how Utah Tech built a semester-long intervention model that catches hidden risk earlier and coordinates support more effectively across campus. The session walks through the full sequence of touchpoints Utah Tech uses across the term, from pre-semester check-ins and an early well-being poll to faculty progress reports, registration planning, and targeted outreach to students who have not yet re-enrolled.
Attendees will see how Utah Tech sustains coordinated outreach across advising, financial aid, tutoring, career services, and residence life; delivers more concierge-level support to more than 13,000 students; and uses data to identify risk that traditional warning signs miss. If you’re looking for more than high-level ideas, this session offers a concrete, week-by-week example of how Utah Tech made it work.
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