How Hunter College Improves Student Support Through AI-Driven Workflows

On-Demand Session


Watch our recent session with Brian Buckwald, Assistant Dean for Student Achievement at Hunter College, on how the Navigate360 Knowledge Agent—an AI tool designed to streamline student support—allowed Hunter’s existing staff to: 

  • Seamlessly support 2,100+ students with 24/7 answers, with most interactions happening outside business hours 
  • Make student insights from chatbot conversations easily accessible to staff, helping them act faster and coordinate more effectively 
  • Understand areas where student information is unclear, prompting Hunter to proactively update FAQs, websites, and outreach materials to better meet student needs 

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