Improving the Enrollment Process from Start to Finish

Community College Executive Forum | Case Study

How Wake Technical Community College's Pain Point Audit Shed Light on Student Needs

  • As the enrollment process has grown increasingly expansive, it now covers everything from recruitment communications, application and admissions procedures, financial aid, placement testing, and campus navigation.

  • In this case study, learn how academic leaders at Wake Technical Community College partnered with EAB to complete a comprehensive enrollment pain point audit to prioritize areas in greatest need. You’ll learn how they achieved the following results:

    • A 66% increase in the number of students served by career development
    • A 17% drop in students waiting more than 30 minutes for financial aid help
    • A 10 percentage point increase in student satisfaction with the financial aid office in a single semester
  • Download the full case study to see how Wake Technical was able to achieve these incredible results.

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